Meet the Team: Jack Knight
Can you tell us a little about your role and how you came to join Collectrium?
Before I joined in 2014, I worked in several areas of the art world, including commercial galleries and an auction house. Finally, I became a private collection manager where I was actually a Collectrium client.
Eventually I accepted an offer to join the Collectrium team and utilised my knowledge and experience to help develop the product.
As a Client Services Specialist and more recently an Account Manager, I work to ensure that our wide and varied client base gets the best from our product, helping them achieve their goals using the features and tools provided on the Collectrium platform.
What is a typical day like for you?
With new clients signing up every day, I spend a lot of time introducing them to Collectrium through a series of training modules developed to make their transition onto the platform as seamless as possible.
My direct contact with the clients allows me to see how they use the platform on a daily basis, so I am in the perfect position to relay all the useful feedback we receive to our developers – we are always looking to improve the product.
What might people be surprised to learn about your work?
I am lucky because I don’t find myself constantly tied to a desk. Training is often best done in person, so I meet many of our clients in their place of work or residence. In any given week I could find myself visiting clients in a gallery, university, museum or their home. Seeing collections in the flesh is a huge advantage as it helps me understand the client’s management needs and requirements.
Can you tell us about any client support projects of note?
Because the platform is regularly improved with new features and tools, I am tasked with producing visual guides and manuals which are made available in our help portal and passed on to clients. It’s an ongoing project and helps keep me up to speed with the product.
How do you like to spend your free time?
Living in London I’m lucky to have a little garden, so you can often find me there trying to grow vegetables. It also offers a great space to relax and entertain guests.
I spend some evenings volunteering with a charity called Independent Age going to a local care home to visit the gentlemen I was matched with. We chat, go for walks and listen to music – probably one of the highlights of my week actually!